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Terms & Conditions


The Guest who makes the booking is deemed to have agreed to these Terms and Conditions and will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. We reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.


For bookings made more than 8 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The booking is not deemed to be confirmed until the deposit has been received. The balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking.

The Guest agrees to pay the balance of the payment EIGHT(8) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.


The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK Holiday cottages is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for guests.

Number of People using Holiday Accommodation

We only permit the Guest and members of the guest's party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform us before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement. Extra charges may be applicable if the number of guests differs from the number on the booking confirmation.


The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.30 am on the last day.

Cancellation or Changes by the Guest 

Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 8 weeks of the holiday no refund of the full balance is due.

Cancellations must be notified in writing (including by email) immediately. We will endeavour to re-let the property and if successful may at our discretion allow the guest to transfer to alternate dates and/or accommodation subject to any other expenses incurred in re-letting. The expenses incurred in re-letting will be at our discretion.

We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and other unavoidable reasons for cancellation) prior to their stay.


The guest may only bring such pets as are booked in by the guest at the time of booking. A small charge will be made per pet to cover additional cleaning costs. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the guest may be billed for that charge. No garden is guaranteed as secure for dogs even though they are described as private and enclosed. Dogs should be kept under control and on leads in rural areas, especially in the lambing season. Landowners are within their rights to destroy pets if they are worrying their livestock.

Guest Responsibility

  • The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
  • Guests should put all furniture etc. back to where it was at the beginning of the rental period.
  • Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft

Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear, incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.


Guests should not cause nuisance or annoyance to occupants of any nearby property.

If, in our opinion, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by us as discharged and we  may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.


Guests must allow reasonable access to the property for maintenance given reasonable notice.


Our properties are in a beautiful rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, bats, wasp or other creature, which may make their way into a property unbeknownst to the owner.  We reserve the right to take no action if we do not consider the existence of the wild life to be a serious threat to health.


We want you to enjoy your holiday and hopefully return to stay with us again. In the unlikely event that something is not quite right, please bring this to our attention immediately during your stay and we will make every effort to rectify the problem. Complaints received after departure cannot be accepted as we thereby have no opportunity to resolve the complaint at the time.


We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather or other factors outside our control.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.

The maximum liability accepted by us will be the total cost of the holiday as paid by the guest. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by us 

We reserve the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg. through fire, flood, adverse weather ie. snow etc.), for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). We shall not be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation we will make every possible effort to secure alternative accommodation or move the booking to dates mutually acceptable.

No Smoking

We have a no Smoking policy within all of our properties including the gardens.

Force Majeure

We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.


The failure by us to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.


The guest agrees that the contract with us is made at the our premises and that any proceedings between the parties shall be conducted in the County Court nearest to the us,

Privacy Policy

Details of our privacy policy which outlines how we use and protect your data is available here.

Additional matters relating to Covid-19

Details of procedures relating to Covid-19 are included in our Welcome Pack, in order to comply with government guidelines, and to ensure the safety of guests and staff.

Government Travel Restrictions

If your holiday is prohibited due to travel restrictions imposed by the government, we will allow you to move your booking to another agreed date. If any refund is required in these circumstances, then payment would be less any commission which we are still obliged to pay to third party agencies.

Covid-19 and Self-Isolating

If you or any member of your party cannot travel due to having Covid 19 or having to self-isolate or if you have to leave early for these reasons, then the full fee for your holiday will still be payable. No refunds will be paid in these circumstances. We strongly advise that you take out your own Holiday Insurance to cover this risk.

Guests becoming sick or displaying signs of COVID 19 whilst staying in one of our properties.

You must tell us straight away if you or any member of your party has symptoms of the Covid 19 virus whilst staying in our property. You will be expected to self-isolate and request a test. If it is confirmed to be Covid 19, guests should return home immediately if they reasonably can for both your own safety, our safety and local communities. If guests cannot reasonably return home (for example, because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with a health care professional and, if necessary, the local authority. Guests should follow Government Guidelines on dealing with possible or confirmed coronavirus (Covid 19) infection. If you have to self isolate in one of our properties, we regret that we will have to charge for extended occupancy. We do not accept any responsibility for any matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs will be incurred if an extended stay is required due to illness. If the guest has to stay in the property with symptons of or confirmed Covid 19, they will be liable to pay all affected bookings as a result of their extended stay. (This covers other cancellations where other guests leave any of our adjacent properties because of the presence of a Covid 19 sufferer on site.) This condition is consistent with up to date government guidance relating to stay in overnight accommodation.

Trewindsor Cottages
Trewindsor Farm
SA43 2LN

Tel: 07361 883270

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